This privacy notice explains how we collect and use your personal information when you book and stay with us. We collect this information to comply with the Hotels Order 1972 and to manage your booking.

Contact details

Business: Peak Farm Stays Ltd

Email: info@peakfarmstays.co.uk

Telephone: 07307533162

What information we collect and why

We collect personal information from you when you book with us. This includes:

• Full name — To identify you and comply with the Hotels Order 1972

• Address — Legal requirement under the Hotels Order 1972

• Passport or driving licence details (non-UK/Irish guests only) — Legal requirement under the Hotels Order 1972

• Onward destination address (non-UK/Irish guests only) — Legal requirement under the Hotels Order 1972

• Booking dates and payment amount — To manage your reservation and process your payment

• Payment card details — Processed separately through our payment provider; see our payment privacy notice on our website

How we collect your information

We collect this information through Lodgify, our property management system. You provide this information when you make a booking through Airbnb or directly with us.

How long we keep your information

We keep your guest record for 12 months from your date of departure. This period ensures we can respond to any queries or complaints about your stay, and comply with legal and regulatory requirements.

Who we share your information with

We do not routinely share your information. However, we will disclose your data if required to do so by:

·       County Council (for licensing and regulatory purposes)

·       Police (for criminal investigations)

Your information is stored securely with Lodgify, our property management system provider.

Legal basis for processing your data

We process your personal information under the legal obligation lawful basis. This means we are required by law (the Hotels Order 1972 and data protection law) to collect and keep this information.

Your data protection rights

Under UK data protection law, you have the following rights in relation to your personal data:

·       Right of access: You can request a copy of the personal information we hold about you.

·       Right to rectification: You can ask us to correct any information that is inaccurate or incomplete.

·       Right to erasure: You can request deletion of your information after 18 months, or earlier in some circumstances.

·       Right to restrict processing: You can ask us to limit how we use your information.

·       Right to object: You can object to processing of your data (with some exceptions for legal obligations).

·       Right to data portability: You can request your information in a portable format.

If you want to exercise any of these rights, please contact us using the contact details above. We will respond within one month of your request. Please note that some rights may not apply if we are required to keep your information by law.

How to complain

If you have concerns about how we use your personal data, please contact us first using the details above.

If you remain unhappy after raising a complaint with us, you can also complain to the Information Commissioner's Office (ICO):

Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Telephone: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Email: casework@ico.org.uk

Online form: https://www.ico.org.uk/make-a-complaint